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FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. Well, 99% of the time. If we are in the process of updating the packaging, we will mention this in the product description. If the formula or any other part of the product is changing, we will also mention this. It’s important that you get the same product as what you ordered, even if it’s just a package update.

Where can I view my sales receipt?

You will receive an email to the email address you provided. If you don’t see it, please check your spam box (make sure to mark as not spam, so it won’t happen again).

You can also see your orders in your account. Click on ‘Your Account’ which is located in the top right of the menu bar. Login, and then go to account history. You will find your order there. Any problems, please contact us via the form on this page.

How can I return an item?

Due to the nature of most products being security sealed, and unfit for resale once opened, we currently do not offer refunds for products that are opened. If your item has been damaged in the mail, please contact us ASAP so we can find a solution. We may ask for images so that we can place a claim.

Will you restock items indicated as “out of stock?”

Yes. If the product is up, then we plan on restocking. Please note that due to supply issues happening worldwide, there may be some delays. If we can’t get a reliable distributor, or the manufacturer is out of stock, we will provide links to other sources that still have inventory.

Where can I ship my order?

We are currently only shipping to the continental US. We do plan on offering shipping to Canada and the UK in the near future. From there, we’ll expand to Europe and beyond. Sign up to our newsletter to stay up-to-date.